French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

French Speaking iRobot Support Specialist
About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specialized in connecting top-tier talent with world-class organizations across the European BPO and technology sectors. We are proud to be the leading agency facilitating high-caliber French-speaking jobs in Bulgaria, ensuring our candidates find the perfect professional match in an evolving global landscape.
Job Overview

We are currently searching for a dedicated professional for the French Speaking iRobot Support Specialist position in Bulgaria. This role is a unique opportunity to join the thriving consumer electronics industry, providing technical expertise and stellar support to customers who rely on cutting-edge robotics technology to simplify their daily lives.
Key Responsibilities

• Deliver expert technical troubleshooting for a premium range of consumer electronics, specifically focusing on robotics solutions.
• Provide high-quality support via phone, email, and live chat to French-speaking users across Europe.
• Diagnose complex software and hardware issues related to iRobot products to ensure customer satisfaction.
• Document all interactions accurately within the CRM to maintain a seamless user experience.
• Educate customers on the features and maintenance of their devices to enhance their ownership experience.
• Stay up-to-date with the latest developments in the consumer electronics industry to provide relevant product advice.
• Collaborate with international teams to share feedback and improve support protocols.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or work permit for Bulgaria.
• A genuine passion for consumer electronics and modern technology.
• Excellent communication skills and a customer-centric mindset.
• Strong problem-solving abilities and attention to detail.
• Ability to relocate to Sofia for this exciting French Speaking iRobot Support Specialist position in Bulgaria.

Benefits
What We Offer

• Competitive Monthly Salary.
• Fully Paid Training on the latest consumer electronics technology.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, airport transfer, and hotel accommodation).
• Performance-based Monthly Bonuses to reward your hard work.
• €1,500 Signing Bonus (one-time) for new hires.
• Career development and advancement opportunities within the firm.

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical richness and modern urban life. Bulgaria is celebrated for its stunning mountain ranges, vibrant nightlife, and a climate that allows for a fantastic work-life balance. By accepting a position in Sofia, you become part of a welcoming international community that thrives in one of Europe's most affordable and exciting capital cities.

Our candidates frequently remark on the high quality of life found in Bulgaria, where world-class dining, cafes, and cultural sites are easily accessible. We are committed to making your transition as smooth as possible with our relocation support, allowing you to settle in and enjoy the unique lifestyle that Bulgaria has to offer while advancing your career in the consumer electronics sector.
How to Apply

If you are ready to take the next step in your career and join a dynamic team in a fast-growing industry, we encourage you to click 'Apply Now' to submit your application. We look forward to reviewing your profile and helping you launch your new chapter with Mercier Consultancy Group.