Mercier Consultancy MD is proud to offer a position for a French Speaking Logistics & Delivery Advisor to join our team in Sofia, Bulgaria. This position includes a paid relocation package to make your move to this vibrant city effortless! In this role, you will be instrumental in providing excellent logistics support to our French-speaking customers and ensuring a smooth delivery process.
Key Responsibilities - Deliver exceptional customer service and logistical assistance to French-speaking clients via various communication channels.
- Coordinate the shipment process and ensure timely deliveries while tracking all orders.
- Address customer inquiries regarding their orders, shipping methods, and resolve any delivery issues that arise.
- Maintain accurate records of customer interactions and document resolutions in our systems.
- Collaborate with logistics and operations teams to streamline processes and enhance service delivery.
- Stay informed about industry trends and best practices to provide clients with informed advice and solutions.
Requirements - Fluency in French (both written and spoken) is mandatory; proficiency in English is a plus.
- Experience in logistics, customer service, or a related field is desired.
- Strong communication skills and a commitment to customer satisfaction.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Familiarity with logistics software and CRM tools would be an advantage.
- A proactive approach to problem-solving and focus on delivering high-quality service.
- Willingness to work collaboratively in a multicultural team and adapt to changing requirements.
Benefits- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Accommodation Bonus
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- And Much More...