French-Speaking Remote Assistance for Mercedes - Work from Home in Greece

Mercier Consultancy is pleased to announce an exciting opportunity for a French-Speaking Remote Assistance Representative for Mercedes-Benz, offering the convenience of working from home in Greece. In this key role, you will provide outstanding remote support to French-speaking customers, ensuring they enjoy the high-quality service that Mercedes-Benz is renowned for.

Your fluency in French will be vital as you assist clients with inquiries related to vehicle features, maintenance, and overall customer service needs. By delivering prompt and knowledgeable responses, you will not only enhance customer satisfaction but also strengthen loyalty among Mercedes-Benz enthusiasts.
Responsibilities

• Offer high-quality remote customer assistance in French via phone, email, and chat for Mercedes-Benz clients
• Handle inquiries about vehicle specifications, service appointments, and maintenance concerns
• Effectively resolve customer issues to ensure a satisfactory outcome
• Maintain detailed records of customer interactions in our CRM system
• Work collaboratively with internal teams to tackle complex customer inquiries
• Collect and analyze customer feedback to help improve our services
• Stay updated on Mercedes-Benz vehicles and service advancements to provide accurate information

Requirements

• Fluency in French and English, with excellent verbal and written communication skills. Your nationality and native language should be clearly highlighted in your C.V. and/or Cover Letter.
• Strong customer service skills with a focus on effective problem resolution
• Prior experience in customer service, particularly in the automotive or luxury sector, is an advantage
• Capable of efficiently managing multiple inquiries in a remote work environment
• Detail-oriented with strong organizational skills
• A passion for automobiles and a dedication to delivering exceptional customer service
• Familiarity with customer support software and CRM systems would be beneficial

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...