French-Speaking Responsible Gaming Analyst

A market-leading sports betting operator based in Malta is looking for a French-Speaking Responsible Gaming Analyst to join their team. Reporting to the Head of Customer Support and Responsible Gaming, you will play a crucial role in fostering a safe and enjoyable gaming environment for players.

This hybrid-remote role offers a competitive salary of up to €35,250 DOE + a fixed €5,000 bonus.

Role & Responsibilities

• Conduct regular reviews of player accounts to ensure adherence to RG policies
• Monitor player behaviors to identify signs of problematic gaming
• Serve as a key contact point for players seeking RG-related support or information
• Generate detailed monthly and quarterly reports on RG metrics and KPIs
• Maintain accurate and comprehensive documentation of player interactions and interventions for regulatory purposes
• Assist in the development and refinement of RG policies and procedures
• Provide coaching to Customer Support agents to strengthen RG practices
• Lead internal training sessions to enhance employee understanding of RG principles
• Collaborate with cross-functional teams to promote responsible gaming and mitigate risks
• Work closely with the marketing team to design and implement RG campaigns
• Oversee and distribute daily tasks for the Protection Agents

Education, Skills & Experience

• Native-level proficiency in French, both written and spoken
• Proficiency in English at a C2 level
• At least 3 years of experience in Responsible Gaming within the iGaming sector (non-negotiable)
• Fluency in Dutch is a plus
• A strong sense of ethics and a genuine passion for promoting Responsible Gaming
• Excellent analytical and problem-solving abilities

About the role

• Competitive salary up to €35,250 DOE + a fixed €5,000 bonus
• Health insurance
• Relocation support
• Hybrid remote setup
• Physical training sessions

Apply with your CV, inEnglish.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Department Analysts Role Responsible Gaming Analyst Locations Ta' Xbiex Remote status Hybrid Remote Yearly salary €27,000 - €35,250