French Speaking Specialized Services Supervisor

Job summary

Majorel is now TP - formerly Teleperformance

With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before.

TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.

TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across four offices in Tbilisi and Kutaisi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology.

At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

The merger of TP and Majorel has created the world's leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.

We are seeking a French Speaking Specialized Services Supervisor for our team in Tbilisi. In this position, you take on the following tasks for our client from the World's famous Automotive Industry:

Main responsibilities

You need to take responsibilities for the team result regarding:
• Productivity and Quality
• Mass flow rate/service parameters
• Further development and maintenance for reporting
• Creation, optimization and further development of work processes and process stages
• Presentation of the operational and qualitative results to the Customer Service Assistant Manager and Customer Service Manager
• Preparation and presentation of the WBR and MBR with the client
• Weekly international meetings with the client

Technical part:
• Technical contact person for the employees
• Handling special cases and conducting escalation talks

Quality:
• Quality analysis and discussion of results
• Deriving training measures
• Quality management

Leadership:
• Technical and disciplinary leadership of the team
• Contact person for employees within the scope of their function
• Development and implementation of work instructions
• Conducting evaluation meetings with employees as part of their function
• Work closely together with Business Management and all OH's (Supervisors, Quality Assurance Analysts and trainers)

Requirements
• Excellent written and verbal skills in French language (second language English or Georgian)
• Working experience as a Quality Assurance Analyst/ Supervisor will be considered as an advantage
• Excellent communication skills both internally and with client
• Gaining very good knowledge of how to use the client's systems
• Assertiveness and self-confident
• Empathy and social skills
• Leadership skills
• Analytical and organizational skills
• Willingness to work part-time on Saturdays (if required)
• Stress Resistance
• Strong performance and disciplinary track record
• Reliability, Punctuality, flexibility, ability to work in a team and sense of responsibility
• Interest and willingness to develop within the Automotive Industry Business.

We offer you
• Attractive salary
• A workplace that runs on trust, empowerment, and feedback
• Premium health insurance for you and your family members
• Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
• Mentoring, personal and professional development opportunities
• Best career development opportunities in an international company
• Centrally located, modern offices, game zones, and relaxation areas.

HOW TO APPLY

Does the profile match your CV and are you interested? please submit your CV in English language including 17.06.2026.

Please submit a detailed CV that clearly outlines your relevant experience and qualifications for this position. CVs that only list job titles and dates without a clear demonstration of your skills, responsibilities, and achievements will not be considered.

Please press the apply button below!

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.

At TP, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression