French Speaking - Technical Support Specialist

Job Description

We are looking for a driven individual to expand our Technical Support department. You will provide pre- and post-sales support for Access Control /FIRE. You will ensure accurate and professional documentation and recording of all activities and communications. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. This position can be based from Breda or Bruges ADI's office location

We are looking for a driven individual to expand our Technical Support department. You will provide pre- and post-sales support for Access Control. You will ensure accurate and professional documentation and recording of all activities and communications. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

This position can be based from Breda or Bruges ADI's office location.

JOB DESCRIPTION:

• Handle technical inquiries regarding the sale of IP intercom and door access products.
• Respond to incoming support requests via email and phone.
• Provide support to internal and external sales teams.
• Log all communications in a CRM system.
• Contact suppliers for technical product questions.
• Provide product training for customers.
• Opportunity to visit customers on-site to assist with product implementation and troubleshooting.
• Evaluate new products and provide feedback to Category Managers.

QUALIFICATIONS:

• Extensive experience with Access Control Systems.
• Good communication skills in both Dutch and French.
• Reside near Loppem or Breda or be willing to travel.
• Service-oriented, customer-friendly, entrepreneurial, and professional.

WE VALUE:

• Self-motivation, ability to work independently without close supervision.
• Team mentality.
• Strong verbal, analytical, customer service, and multitasking skills.
• Strong work ethic, doing what it takes to get the job done while maintaining high business ethical standards.
• Proficient in Excel and Outlook (SharePoint is a plus).
• Knowledge of the sector: CCTV, IP, AV technologies, Security, Fire.

WHAT'S IN IT FOR YOU?

• Working in a strong and international company.
• Training opportunities (job-related).
• Excellent pension plan.
• Fun workplace(!).
• Bicycle plan.
• Great company benefits.
• Access to a market-leading learning and development platform.

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About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.