Job DescriptionAbout the RoleWe are currently seeking a
French Speaking Trainer to join our dynamic team based in Egypt. The successful candidate will be responsible for developing and delivering high-quality training programs for new and existing staff within a BPO or call center environment. If you are passionate about learning and development, fluent in French at a C1 level, and experienced in customer service training, we would love to hear from you.
RequirementsKey Responsibilities- Training Delivery:
Deliver effective and interactive training programs in French for both new joiners and existing team members, ensuring alignment with company standards and client expectations. - Content Development:
Design, update, and maintain training content, manuals, and e-learning modules tailored for BPO or contact center operations. - Performance Analysis:
Conduct training needs assessments, identify skill gaps, and propose targeted interventions to enhance overall team performance. - Quality Assurance:
Monitor and assess training outcomes through learner feedback, assessments, and key performance indicators (KPIs). - Stakeholder Collaboration:
Work closely with operations, quality assurance, and workforce management teams to align training initiatives with organizational goals and performance metrics. - Continuous Improvement:
Conduct refresher sessions, one-on-one coaching, and skill enhancement workshops to support continuous development.
Qualifications and Experience- Work Experience:
3-6 years of total work experience, with at least 2 years in a BPO/call center training role. - Language Skills:
Proficiency in French at C1 level is mandatory (spoken and written).
English communication skills are a plus. - Training Competencies:
Proven expertise in classroom facilitation, instructional design, and learner engagement techniques. - Technical Skills:
Familiarity with digital learning platforms, LMS systems, and virtual training tools is desirable. - Availability:
Must be based in Egypt and available to join immediately.
Preferred Qualifications- Experience in customer service or technical support functions within a BPO setting.
- Knowledge of e-learning design tools (e.g., Articulate, Adobe Captivate) and virtual training platforms (e.g., Zoom, Microsoft Teams).
- Certification in training and development (e.g., Train-the-Trainer, Instructional Design) is an added advantage.
BenefitsWhat We Offer- A collaborative and fast-paced work environment
- Opportunities to lead impactful training initiatives
- Career development support and skill-building opportunities
- Competitive salary and benefits package