Mercier Consultancy is delighted to offer a fantastic opportunity for a French Tech Support Specialist to join a leading online gaming platform based in Athens, Greece. This role comes with fully paid relocation, providing an exciting chance to live and work in a vibrant city while delivering top-level technical support to French-speaking gamers.
As a key member of the support team, you will assist users in troubleshooting issues, answering inquiries, and ensuring a seamless gaming experience. If you are passionate about gaming, technology, and customer service, this is the perfect role for you!
Responsibilities- Provide expert technical support in French to users of the online gaming platform
- Diagnose and resolve technical issues related to game performance, connectivity, account management, and platform features
- Document reported issues and solutions clearly and promptly
- Collaborate with development and engineering teams to escalate complex problems
- Guide users on platform features and best practices to enhance their gaming experience
- Stay updated on game updates, patches, and changes to gaming technology
- Participate in ongoing training to improve technical knowledge and customer service skills
Requirements- Fluency in French and English, both written and spoken; please specify your nationality and native language in your C.V. and/or Cover Letter.
- Strong passion for online gaming and familiarity with gaming platforms
- Excellent problem-solving and communication skills
- Experience in technical support or customer service, preferably in the gaming or tech industry
- Ability to work under pressure in a fast-paced environment
- Willingness to relocate to Athens with full relocation support provided
- Strong organizational skills and attention to detail
Benefits- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...