French Webcare & Community Managers

French Webcare & Community Managers

Part-time • Rotterdam

Are you a creative and enthusiastic person with a passion for social media? Would you enjoy generating online engagement for a variety of exciting global brands? If you're nodding along, you might be just who we are looking for!
Employment Type: Flexible, remote
Working Hours: Monday to Sunday, approximately 8 - 12 hours a week
Who are we looking for? French Social Natives.
Applicants must live in The Netherlands.

What does a Webcare & Community Manager do?
As an International Webcare & Community Manager you, together with a team of dedicated international colleagues, will be the online face of different organizations and work to increase online engagement and ensure happy customers for your clients. In this role, you will be responsible for managing and growing their community.This involves a range of tasks and responsibilities such as:

• Responding to questions, complaints and compliments on behalf of brands on their social channels.
• Actively encouraging engagement through appropriate interactions that channel the tone of voice, showcase creativity, humour and, of course, flawless spelling and grammar.
• Monitoring and reporting on interactions as well as providing strategic insights.
• Navigating possible damaging engagement and crisis control. Preventing the escalation of online negativity surrounding the brand.
• Performing native quality checks.
• Converting customers into loyal fans of the brand.

Job Requirements:

• Spoken and written fluency in French and English
• Social media is in your DNA: you know the in-and-outs of social media platforms (TikTok, Instagram, Facebook, familiar with Pinterest and YouTube)
• Flexibility in your schedule, available to work evenings and weekends.
• Currently living in the Netherlands
• Vocational/university level education
• Bonus: Education in the direction of: Communication, Communication Science, Media/journalism, Communication & Multimedia Design, Marketing or something similar.

What can you expect from working at Somention?

• You will be working for international A-brands in the Belgian market
• A great atmosphere in a team of young, creative people
• An informal, respectful, no-nonsense way of work
• The chance to learn a lot, challenge yourself and grow professionally
• A lot of responsibility
• A competitive salary
• Hybrid work locations
• Many fun Somention parties and events

What do we expect of you?

• You have exemplary organization skills
• You are a team player
• You are reliable and consistent
• You are confident
• You are a creative and an innovator
• You take initiative

Who are we?

Somention is one of the first and biggest social media agencies in the Netherlands. You can find our HQ in Rotterdam, but we're everywhere. We work for top brands and companies, who we inspire and support online. In return, we receive enthusiasm, appreciation and moments to celebrate! Because we're proud of our work and our customers, we get the best out of ourselves every single day. Working at Somention means taking that extra step for your customers, but also for your colleagues. With our tight team, we take on challenges together and help each other whenever it's necessary. This means that you might have to open your laptop in the evening and support your colleagues with a nice dose of inspiration to make that certain deadline. Flexibility is key!

If you can see yourself as part of our team here at Somention, we would love to hear from you. Please submit your resume and a motivation statement explaining to us why you think we would be a perfect match.

Any Questions? Call Nienke de Vries on 010 760 4600