Front and Back Office Support Analyst M/F - VIE - London

Your role

• Troubleshooting /Resolving Application issues
• Ensuring the highest level of service for the above tasks at all times and following escalation processes and problem managing issues at all times
• Create and keep current documentation up to date on all applications supported.
• Working with internal clients on improving processes and making applications reliable.
• End to end management of specific projects
• Dealing with exchanges/vendors on a regular basis
• Upgrading applications.
• Organise, validate and approve UAT

• Responsibility for managing, controlling, preparing and escalating risk within the scope of your position.
• Responsibility for reading, understanding and complying with the Company’s Conduct and Standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements and/or intranet updates.

The VIE assignment in a nutshell