Functional Support Analyst - KYC/CLM (French Speaker)

Company Description

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

Job Description

At Inetum you have space to grow and boost your talent!

Step into a key frontline role supporting users a major CLM/CRM platform used across an international banking environment. You'll be the go-to expert for diagnosing issues, guiding users, and ensuring smooth integration between the platform and the core banking system.

Location: Lisbon

What You'll Do:

• Serve as the primary contact for users encountering functional or technical issues on the CLM/CRM tool.
• Investigate incidents to identify whether they stem from user actions, system behavior, or data exchanges with the core banking platform.
• Analyze integration messages and perform queries within MS Dynamics.
• Collaborate directly with users, including screen-sharing sessions to pinpoint problems.
• Escalate complex cases to Level 2 support and follow-up until resolution.
• Coordinate with internal teams and external providers to drive timely fixes.
• Document incidents and contribute to continuous improvement of support processes.

Qualifications

What You Bring:

• Minimum 5 years in a similar functional support or client-facing role (preferably in a Banking environment and related to KYC processes).
• Understanding of KYC and onboarding processes (mandatory).
• Experience in financial services or CRM/CLM environments is a strong advantage.
• Solid experience with Jira and Confluence (user level).
• Strong command of O365 tools.
• Fluency in English and French (mandatory).

Personal Strengths:

• Curiosity for both functional and technical topics.
• Customer-oriented mindset.
• Autonomous, reliable, and methodical.

Additional Information

(Hybrid work, with 2/3 days of work in the office in LISBON per week)

Are you the one?!

Send your CV & Join our team!