GRO

China World Summit Wing, Beijing

Shangri-La Hotels and Resort, an iconic flagship brand of the Shangri-La Group, currently operates over 80 deluxe hotels and resorts with a room inventory of over 35,000. For more information, visit www.shangri-la.com.

Perched above the heart of Beijing, China World Summit Wing, Beijing overlooks the grand cityscape. From level 64 onwards of the China World Tower, this sanctuary of luxury sits at the very hub of Beijing's CBD, right above China World Shopping Mall and China World Trade Centre.

• Highest hotel in Beijing (330 m)

• 278 rooms and suites of China World Summit Wing, Beijing are among the largest in the city. Each features floor-to-ceiling windows that open up to stunning views of Beijing

• All a restaurant, a bar, a lounge, and three exclusive venues devoted to private dining offer you tantalizing dining choices.

• Conference Facilities featuring a 2,262 square metres Summit Ballroom, a 714 square metres China Ballroom, an Auditorium, plus a choice of 12 spacious function rooms with natural daylight for 10 to 300 people

• Outdoor rooftop Pine Garden for special event

On top of the world, you feel like you've finally arrived. That's because you're at China World Summit Wing, Beijing, Shangri-La, the pinnacle of achievement and luxury.

We are hiring GRO(French Speaking / Spanish Speaking)

As a GRO(French Speaking / Spanish Speaking), we rely on you to:

• Greeting and receiving domestic and international guests with a professional and enthusiastic attitude, and processing guest check-in and check-out procedures.

• Acting as a communication bridge between guests and hotel departments, promptly coordinating and resolving guest requests, complaints and emergencies.

• Proactively maintaining guest engagement, especially with French or Spanish speaking guests, providing language support and personalized care to foster good guest relations.

• Assist in handling the reception process for VIP guests, including reservation details, room arrangement, special request, and collection of check-out feedback.

• Strictly follow the hotel service process and regularly report work progress to the department leaders.

We are looking for someone who:

• Fluent in either French or Spanish for smooth guest communication, with good daily English proficiency.

• Good service awareness and excellent communication skills.

• Strong ability to withstand pressure and adapt to hotel shift work.

• Well groomed, cheerful and enthusiastic personality.

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(if the hyper link does not navigate you to the policy, please copy this URL and view in web browser:https://www.shangri-la.com/group/careers/data-protection).