GSC: TPM Case Manager (French)

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Third Party Management (TPM) is the process of identification, assessment, remediation, and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it.

• Ensures we comply to our regulatory obligations

• Protects HSBC's brand, values, and reputation

• Enables us to meet our business needs and support critical business services

• Reduces the risk of doing business with third parties

• Supports our policies and provides a consistent approach across the bank

We are building a Delivery Hub within Global Operations, to service HSBC and ensure that all activities required to fulfil our TPM obligations are completed in a standardized, accurate, timely and compliant manner.

The purpose of this role is to be a single point of contact for the Business / TPEMs (Third Party Engagement Managers) and support the TPEMs through the risk assessments and control tasks to reduce administration burden and ensure first time accuracy.

What you'll do

• Be the single point of contact for the relevant TPEMs, building a strong collaborative relationship.

• Build an understanding of the engagement, the service and the risks associated with engagement categories.

• Proactively manage the end-to-end engagement with the TPEM, ensuring that actions are completed in a timely manner.

• Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues.

• Completion of agreed control tasks on behalf of the TPEM.

• Ensure that TPEMs and Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC's Policies & FIMs.

• Provide guidance to the TPEMs to ensure adherence to policies and processes.

• Proactively seek advice, where needed, from the TPM SME's (Third Party Management Subject Matter Experts) or your team lead.

What you need to have to succeed in this role

• Experience within a risk management role, preferably within third party management. Financial services experience or at a regulatory agency or major consulting firm is desirable.

• Strong relationship management experience

• A good understanding and experience of the Global Businesses and Global Functions within a Bank.

• A good understanding of the regulatory environment within the region and knowledge of 3rd party risk

• Demonstrable examples of teamwork and collaboration with internal and external customers

• Attention to detail and proactive awareness of internal and external policies.

• Prior quality assurance or audit experience in the context of procurement or supplier relationships would be beneficial.

• Have excellent communication, coaching and influencing skills with peers, subordinates, and suppliers.

What we offer

• Competitive salary

• Annual performance-based bonus

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online assessment.

• Telephone screen (for external candidates only)

• Interview with the hiring manager.

We are looking to hire as soon as possible so don't wait and apply now!

You'll achieve more when you join HSBC.