Guest Experience Maker/Butler (English, Russian, French, Japanese speaking)

Job Description

Vision & Brand Commitment

As Guest Experience Maker, I fully embrace the vision of Six Senses to help people reconnect with themselves, others, and the world around them. Guided by our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, playfulness, and pioneering wellness, I am committed to delivering exceptional guest journeys while developing hosts to become the very best versions of themselves.

Sustainability Commitment

Sustainability remains at the core of Six Senses operations. I will ensure compliance with all environmental and social responsibility directives, including waste reduction, elimination of single-use plastics, responsible sourcing, and adherence to Sustainability Guidelines.

Out of the Ordinary Experiences

I will deliver "Out of the Ordinary" experiences that inspire, delight, and create meaningful stories. By blending innovation, surprise, authenticity, and thoughtful details, every guest interaction will be transformed into a memorable wellness journey.

Key responsibilities include:

• Deliver personalized guest service in line with Six Senses' vision and brand standards.
• Coordinate guest arrivals, departures, transfers, and welcome arrangements.
• Handle guest requests, reservations, activities, and in-villa dining arrangements.
• Maintain accurate guest information and preferences in the system.
• Coordinate with internal departments to ensure seamless guest experiences.
• Assist with spa bookings, billing, luggage handling, and valet services.
• Proactively collect guest feedback and resolve concerns professionally.
• Maintain high standards of grooming, service quality, and professionalism.

Responsible Business & Compliance

All operations will be conducted ethically, transparently, and in compliance with local laws and company policies. I will ensure a safe and secure environment for guests, hosts, and assets while maintaining positive relationships with local communities and stakeholders.

Skills & Experience

The role requires:

• Very good knowledge of Microsoft Software platforms.
• Basic food and beverage service including kitchen skills.
• Excellent knowledge of guest related functions and guest service.
• Strong team mentality, and willingness to be of assistance as required.
• Very good command over written and spoken English.
• A second language is strongly preferred.
• Excellent communication skill.
• Well verse with hotel organization.
• Previous experience in a service, work-related role is a plus.

I maintain a thorough understanding of Six Senses brand standards, operational guidelines, and service philosophy.

Who we are

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand's vision: to reawaken people's senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

You're about to be the author of this journey that takes you through life's undiscovered passageways, hidden treasures, and meaningful experiences.

It's a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.