Help Desk Representative - French language

Are you proud of your French language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Representative position!

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

• Talking customers through basic problem-solving processes
• Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
• Troubleshooting undocumented problems
• Allocating workload, assisting new employees and providing feedback for improvement
• Understanding the end to end processes that underpin quality customer service
• Conducting service audits

What we expect from you:

• High school diploma
• Fluency in speaking and writing of French language
• Intermediate knowledge of English language
• Advanced knowledge level of Windows OS
• Ability to troubleshoot hardware and software issues
• Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
• Analytical and problem-solving attitude
• Exceptional customer service orientation and team spirit
• Willingness to work flexible shifts

What you will get from us:

• Competitive and regular earnings
• Opportunity to develop skills through paid training
• Work in a large, international team
• Advancement opportunities/Career development

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!