Bosnie Herzégovine, Banja LukaBosnie Herzégovine, Banja Luka

Mplus Serbia Career Page

Date de publication 15.01.2024

Help Desk Representative - French language

Are you proud of your French language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Representative position!

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

  • Talking customers through basic problem-solving processes
  • Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
  • Troubleshooting undocumented problems
  • Allocating workload, assisting new employees and providing feedback for improvement
  • Understanding the end to end processes that underpin quality customer service
  • Conducting service audits

What we expect from you:

  • High school diploma
  • Fluency in speaking and writing of French language
  • Intermediate knowledge of English language
  • Advanced knowledge level of Windows OS
  • Ability to troubleshoot hardware and software issues
  • Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
  • Analytical and problem-solving attitude
  • Exceptional customer service orientation and team spirit
  • Willingness to work flexible shifts

What you will get from us:

  • Competitive and regular earnings
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Advancement opportunities/Career development

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!

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