Housekeeping Manager - Pre Opening (French speaking)

Housekeeping Manager - Pre Opening (French speaking)

Department: Housekeeping & Laundry

Employment Type: Fixed Term - Full Time

Location: Congo - Brazzaville

Reporting To: Hotel Manager

Description

The incumbent in this position is responsible for assisting the Executive Housekeeper in managing the Housekeeping Department in order to ensure the highest standards of cleanliness. They oversee and direct all cleaning and maintenance operations on Floors and Public Area. Closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free. In the absence of the Executive Housekeeper, they are fully responsible for the management of the Housekeeping Department.

Key Responsibilities

• Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
• On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed.
• Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
• Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
• Participate in the recruitment of new staff by screening and interviewing applicants.
• Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
• Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
• Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
• Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
• Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.

Skills, Knowledge and Expertise

• Fluent in French & English.
• College Degree (or equivalent) in Administration of Hotel Management.
• 3 to 5 years experience in a Housekeeping management position
• Preferably in a 5 star hotel
• Knowledge and Skills on Cleaning techniques
• Knowledge on cleaning products, equipment and machine
• Knowledge on housekeeping procedures and standards
• Knowledge of Opera PMS
• Microsoft Office Applications