HR Service Delivery Advisor with French (m/f/x)

Job Description:

The Impact You'll Make in this Role

As an HR Service Delivery Advisor with French you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

• Providing answers and solutions to all incoming queries from all EMEA employees (customer support through phone and case management system)
• Investigating and resolving problems and providing solutions which may involve a network of resources
• Providing clients with final answers and regularly following up on all escalated queries
• Identifying escalation trends and opportunities for process change and/or new solutions
• Performing "off-phone" duties, such as, but not limited to: creating job requisitions, checking job requisitions, preparing guides, and documenting electronically.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor's degree or higher from an accredited institution
• Fluent English and French (min. B2 level), both spoken and written
• Excellent communication skills, strong interpersonal skills
• Previous experience in customer service/client support
• Ability to comprehend and execute end-to-end processes.

Additional qualifications that could help you succeed even further in this role include:

• Knowledge of HR systems is an advantage: Workday, SAP, Salesforce, or other HR Systems
• Seeking a meticulous and precise candidate with a keen eye for detail.

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gain certifications/co-founding studies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus

Job specifics:

• Location: Wrocław, MidPoint 71, Powstańców Śląskich 9
• Work Your Way: Hybrid - minimum 2 days per week/ 8 days per month in office
• This is a fixed-term role providing maternity leave coverage

Does this opportunity and our innovative 3M culture align with your career aspirations?

If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you!

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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