Human Resource Office - Assistant Manager - English and French - Hybrid Bucharest

Ready to shape the future of work?

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of the Human Resource Office - Assistant Manager - English and French - Hybrid Bucharest
Responsible for leading, monitoring and coordinating the activities of the team on a daily basis while ensuring an optimal and compliant operations eco-system.
Responsibilities
• Relevant experience in leading teams, be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization.
• Leads the teams to ensure successful management of the Hire to Retire processes.
• Provides coaching, direction, and leadership support to team members to achieve business results.
• Ensure the team has the right skills and competencies to manage all programs, processes, procedures in compliance with countries HR regulations.
• Work in collaboration with cross-functional operation, technical and corporate teams to successfully manage large-scale projects such as continuous improvement initiatives, technology updates/upgrades, acquisitions/divestitures, etc.
• Oversees process improvements to ensure efficient and accurate processing of end-to-end HR processes.
• Follow all GDPR and data confidentially requirements within defined policy and practices.
• Contributes to the regular operations review and quarterly business review of vendor performance relative to contractual Service Level Agreements (SLA).
• Develops, sets, and oversees the periodical service performance dashboards and discuss it with the appropriate stakeholders.
• Consults closely with international business leaders and regional partner resource heads to establish process approaches and programs and ensures alignment with overall company policies, programs, and business objectives.
• Provides leadership to assigned personnel through effective objective setting, delegation, motivation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. Oversees the activities of Representatives. Assigns, schedules, and coordinates personnel.
• Maintains positive networking and relationships with senior program leaders and key stakeholders to ensure and influence program design and efficacy and build highly effective end to end processes.
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach, mentor and help all his/her direct reports to be motivated and engaged to grow their career with Genpact. Assists in interviewing and assigning new personnel as necessary.
• Ensures performance metrics are effective and professionally conducted. Representatives are properly trained, and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers, vendors, and other external business contacts.
• Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis.
• Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics.
• Time Management: Should be able to manage his/her own time well and coach front line managers and agents' staff to do the same.
• Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers.

Qualifications
Minimum qualifications
• The successful candidate will have relevant work experience in multi-entity and multi-country of HR and data services delivery, one year of supervisory experience is required. BA degree in Finance, HR, Business Additionally, will have a great understanding of HR system evaluation and implementation experience. Process improvement- project management experience and understanding of Sarbanes-Oxley compliance is mandatory. Fluent English and French is a must.
• The candidate should be a high performer who craves the challenges of career growth and development, and a natural leader. Should be engaging, influential and motivating, and have outstanding communication skills.
• The resource should have the ability to draw insights from data and trends, ability to visualize complex data trends in simple and easy to understand ideas and create themes to coach mentor agents.
• Strong knowledge in end-to-end HR processes and operations, employment laws and HR practices across serviced countries.
• Strong relationship building skills, problem-solving abilities, oral and written communication skills, and listening skills.

Preferred Qualifications/ Skills

• Strong analytical and financial analysis skills
• Prior experience of managing and generating reports from an ERP would be an added advantage
• Experience in creating, implementing & driving Structured Action Plans
• Knowledge of and ability to manage vendor relationships as they relate to 3rd party service providers and service level agreements

Why join Genpact?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.