I2C Senior Dispute Analyst with French

Work Flexibility: Hybrid

At Stryker, this role puts you at the center of financial operations, where your expertise directly impacts customer satisfaction and cash flow performance. You will play a key role in resolving complex invoice disputes while driving continuous improvements across processes. Join a collaborative and fast-paced environment where your contributions help shape efficient and scalable finance operations.

What you will do

• Investigate and resolve customer invoice disputes by gathering relevant data and delivering accurate, policy-aligned solutions

• Engage with customers via phone and email to obtain missing information and accelerate dispute resolution timelines

• Record and track dispute activities in systems, ensuring full ownership until final resolution

• Create and process credit and debit notes in ERP systems to correct financial discrepancies

• Handle complex disputes independently and support junior team members in resolving escalated cases

• Collaborate with cross-functional teams (Collections, Customer Experience, Pricing, Sales, and Master Data) to eliminate recurring issues

• Analyze root causes and implement corrective actions to reduce dispute volumes and improve process efficiency

• Achieve and exceed KPIs such as response time, productivity, and reduction of aged disputes while contributing to team performance

What you will need

Required

• Minimum 3 years of experience in I2C, O2C, or customer service with dispute resolution responsibilities

• Bachelor's degree in Business Administration, Finance, Accounting, or related field

• Fluent English and French (written and spoken)

• Experience with ERP or collection systems (e.g., SAP, Oracle, or similar)

• Advanced proficiency in Microsoft Office tools

Preferred

• Experience in shared services or international finance environments

Travel Percentage: None