Implementation Manager (TCS) Client Support French speaker

INDEX

1⃣ Who we are

2⃣ Mission

3⃣ What you'll do

4⃣ What you'll bring

5⃣ Our perks

6⃣ About BNP Paribas
WHO WE ARE

We are the Trade Finance Service Centre, a large and critical area within Operations. With more than 100 professionals, we cover Traditional Trade products, including bank guarantees and documentary products. We service main European markets such as Austria, Germany, Netherlands, Spain, and the UK.
MISSION

As an Implementation Manager, you will drive the digitalization of our Trade Finance customers. You will ensure the successful deployment of eBanking solutions and provide essential level 1 support for our front-end assets within the CIB EMEA scope.
WHAT YOU'LL DO

• Deliver end-to-end eBanking projects by defining scope and maintaining progress dashboards.
• Promote eBanking solutions through live demonstrations and onboarding guidance for clients.
• Master all eBanking functionalities and stakeholder roles to ensure seamless configuration.
• Manage customer contracts, system registrations, and user account activations.
• Resolve client queries promptly to maintain service continuity and escalate incidents when necessary.

WHAT YOU'LL BRING

• 3 to 5 years of relevant professional experience.
• Strong knowledge of the banking profession or Trade Finance is highly valued.
• Fluency in English and French is mandatory.
• Exceptional organizational skills to manage multiple priorities simultaneously.
• Excellent communication skills and the ability to perform "cold calls" effectively.

OUR PERKS

• Training programs and clear career plans.
• Internal mobility opportunities, both nationally and internationally.
• A dedicated Diversity and Inclusion Committee.
• Corporate volunteering program (1 Million Hours 2 Help).
• Flexible compensation plan.
• Hybrid telecommuting model (50%).
• 32 vacation days.

Learn more about our Diversity, equality and inclusion BNP Paribas .
ABOUT BNP PARIBAS

We are BNP Paribas, a leading international bank in Europe. We operate in 64 countries with over 178,000 professionals, providing essential services in Corporate & Institutional Banking and International Financial Services. Our expertise helps clients achieve their projects through financing, investment, and savings solutions across the globe.
APPLY NOW!

Join our team and make an impact in the world of Trade Finance.

Explore more opportunities at BNP Paribas Careers !