Implementation Specialist (French speaking)

We're looking for an experienced Implementation Specialist to join our Delivery Team at ChannelEngine This team is responsible for connecting the systems of new customers to the ChannelEngine platform and the various marketplaces. With diverse customers across a variety of industries, and spread around the globe, no two days are the same, ensuring that your role as our Implementation Specialist is dynamic and rewarding

What will you do as an Implementation Specialist?

You'll work alongside friendly and collaborative colleagues, overseeing the end-to-end onboarding process for new customers at ChannelEngine. You'll be connecting customers' systems to our platform and facilitating API connections for channel integrations You'll coach and train customers in setting up their accounts, walk them through ChannelEngine settings and functionalities, and ensure a seamless onboarding experience Once onboarding is complete, you'll help customers maximize their use of ChannelEngine, ensuring they adopt and optimize the platform's features to achieve their business goals.

What makes you the ideal Implementation Specialist?

• 2+ years' experience in managing onboarding projects, creating and tracking project timelines, and coordinating with cross-functional teams,
• Strong knowledge of e-commerce platforms and online marketplaces, their architecture and how data flows through the systems,
• Proficiency in working with various APIs, handling authentication, and troubleshooting common API issues,
• Ability to work independently and proactively, with a can-do attitude,
• Good communication skills in English and French,
• Currently living in the Netherlands.

Nice to have (but not essential)

• German language skills,
• Familiarity with ClickUp and Hubspot.

Why you'll love working here

• You'll be working in an open and collaborative company with +/-200 colleagues of over 30 different nationalities
• We offer a professional, yet informal work environment, where it's easy for you to try new things, share your ideas, and make an impact
• Work-life balance: we enable people to work in ways that suit their working style, which is why we offer flexible hours, hybrid-working, and the freedom to take workcations
• We have a continuous feedback culture to help you track your progress and facilitate your professional development
• Plenty of autonomy: we empower people to make independent decisions and take ownership of their work and projects
• We want to make sure everyone is supported mentally and emotionally which is why we provide free access to mental healthcare support
• You'll be granted equity benefits so that we can grow together

You've applied. What's next?

We want all of our candidates to enjoy a smooth and efficient experience with us which is why we aim to get back to you regarding your application within 2 business days. The first step is a screening call with a member of the recruitment team. This is followed by a video meeting with the Team Lead and the Delivery Performance Lead. The last step of the process is a video meeting with another member of the Delivery team and the Global Delivery Director. Our interview process tends to take 4-5 weeks to complete ♥