Incident Analist with French

Overview

Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses.

Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group's mission is to fast-track innovation through each step of the value chain.

With a worldwide presence in 30 countries, our global footprint includes excellence centers around the world, including Romania since 1994.

Responsibilities

• Management of incidents reported on multiple projects, to identify opportunities for product improvement.
• Transversal collaboration with specialists and analysts to define an analysis strategy plan.
• Coordination of necessary actions, such as:
  - requesting the repatriation of parts (targeted or in batches)
  - launching a Flying Doctor mission
  - designating a correspondent in the network
  - initiating an internal or supplier analysis (type 8D).
• Coordination and facilitation of activities until the root cause is identified.
• Synthesizing and reporting of topics/incidents to superiors and teams (QRQC, GEMBA, prioritization committees).
• Independently identifying new topics or improvement tracks through incident studies.
• Utilizes specialized tools such as QFAST, SAFE, IG, DRG, and LUP for investigating, managing, and capitalizing on customer incidents.

Qualifications

• Technical university degree (preferably in automotive, mechanical or electrical/electronics)
• Advanced level of French and English (speaking and writing)
• Passionate about automotive industry
• Basic automotive and vehicle knowledge

Benefits

• Benefit Platform
• Holiday Voucher
• Private medical insurance
• Performance bonus
• Easter and Christmas bonus
• Employee referral bonus
• Bookster subscription
• 7Card
• Work from home options depending on project #LI-AT1