Inside Service Support Specialist with French

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

We are looking for an experienced Inside Service/Support Specialist to join our Data Solutions team. The ideal candidate will be passionate about driving change, learn in a fast-paced and evolving environment, and demonstrate agility in adapting to new challenges. This role requires someone who enjoys taking initiative, collaborates effectively across departments, and brings a strong understanding of customer care processes.

This is your chance to improve our customer journey and leave a lasting impact on our partners and customers. You will be instrumental in shaping our customer care strategy, ensuring we deliver unparalleled support and exceed expectations at every touchpoint.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Manage the Quote to Cash (Q2C) Process:
  
  • Prepare and submit standard quotations to customers, ensuring compliance with the company's Delegation of Authority (DoA).
  • Process customer orders efficiently, ensuring timely supply of products.
  • Collaborate with Finance and Sales departments to facilitate cash collection activities.
• Project Management Coordination:
  
  • Manage the scope of customer care deliverables in line with project objectives, handling any changes in scope through effective communication with the Project Manager.
• Service and After Market Support:
  
  • Guide customers on the terms and conditions of the service program, ensuring a smooth and effective handover of service requests to the appropriate teams.
  • Collaborate closely with the service team and service partners to guarantee timely execution and accurate billing of all service jobs.
• Customer Discrepancy Resolution:
  
  • Investigate and validate customer discrepancy claims and material return requests, ensuring timely resolution.
  • Address price discrepancies identified during the order process.
• Cross-Functional Collaboration:
  
  • Facilitate seamless communication and coordination with factory and service teams globally, managing time zone and cultural differences.
  • Support the development of the department processes and documentation, helping to build operational excellence from the ground up.
• Customer Communication:
  
  • Respond to inquiries received via phone and email, providing timely and accurate information.
  • Join customer meetings or conference calls to provide customer care and technical guidance to ensure that the finished quotes and orders accurately reflect the customer's specifications or needs.
  • Utilize Salesforce.com CRM to track customer interactions and ensure follow-up on all inquiries.
• Performance Monitoring:
  
  • Monitor personal KPIs and provide root cause analysis when targets are not met.

You have:

• Bachelor's Degree (Engineering, Business Administration, or a related field)
• 5+ years of experience working with industrial companies in the sectors relevant to Data Centers, Electronics Manufacturing, Industrial Automation, Power Generation and Distribution
• Change Agent: A passion for driving transformation and embracing new technologies to enhance customer interactions.
• Data-Driven Decision Making: Strong analytical skills and experience using data to identify insights and drive continuous improvement.
• Exceptional Communication: Ability to inspire and motivate teams, communicate effectively with stakeholders, and build strong relationships.
• English and French: Proficiency (both spoken and written)
• Experience: ERP and CRM systems. SAP & Sales Force are preferred
• Proficiency with Microsoft Office Suite required

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
  
  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work
  
  • We encourage and support the philanthropic activities of our employees worldwide
  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
  
  • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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