Internship Incident Analyst with French - Banking operations processing - Bucuresti, Bucuresti, Romania

ResponsibilitiesWithin the Société Générale Group, GTPS provides integrated expertise in Transaction Banking and Payments Services.As an Incident Analyst Intern within the Incident Coordination Unit (CCI), the intern supports the coordination, follow-up, and communication of payment and IT-related incidents, in close collaboration with operational teams, technical control towers, Business Lines, and transversal functions such as Risk and Compliance.The intern also contributes to the continuous improvement of incident management processes, helping ensure the smooth, secure, and efficient routing of flows across the Information System.Responsibilities:Support the prioritization of incidents based on urgency, business impact, and operational flow.Assist in the coordination and follow-up of payment and IT-related incidents, ensuring the timely involvement of the appropriate stakeholders.Ensure the communication of incidents with operational teams, technical teams, and internal partners throughout the incident lifecycle.Provide functional support to team members on incident management processes and change-related topics.Participate in the preparation and update of incident management documentation, including procedures and protocols.Follow incidents from the initial impact assessment through resolution and post-incident follow-up.Contributes to the proper logging and traceability of incidents and resolutions to support analysis and help prevent recurring issues.Participates in other support activities within the department, depending on business needs.Profile requiredVery good command of English and French (B2+/C1).Strong analytical and problem-solving skills.Ability to react quickly and perform fast, structured analysis in a dynamic environment.Good communication and interpersonal skills, with the ability to interact with different stakeholders.Strong team spirit and collaborative mindset.High level of rigor, accuracy, and reliability.Interest in banking operations, payment flows, and incident management.Ability to learn quickly and adapt to a cross-functional and international environment.Why join usHere, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.If you feel like ambitiously pursuing your goals, then you have come to the right place.Plus, you will enjoy all our benefits:competitive compensation & remuneration, including annual performance bonus;preventive healthcare plan, and group health & life insurance;wide range of flexible benefits within a monthly budget;office perks, wellbeing and mental health programs;various social benefits and bonuses for personal or family events;work schedule part time 08h30-19h30 shifts by rotation& flexible working environment (hybrid); additional paid and unpaid time off, including Sabbatical leave;learning and growth opportunities based on individual development and career plans;unlimited access to various eLearning resources.Business insightWe are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you're joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.