Invoice to Cash Representative - French Speaking

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When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact-across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work-on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

JOB FUNCTION

• GBS (Global Business Services) supports multi-level function services with common governance and consistent management framework. Manages global process standards and common systems to improve services and cost efficiency.
• Order To Cash (O2C) is a set of business processes that involve receiving and fulfilling customer requests for goods.
• Invoice to Cash (I2C) within GBS integrates business applications: accounts receivable, cash collection, cash application and related business processes.
• Proactively manages outstanding invoices for assigned accounts of a given region to ensure payment before due date.
• Interacts with and supports internal stakeholders: Cash Application, Credit Management, O2D (Order to Delivery), MPS (Managed Print Services), O2R (Onboarding to Resolution), sales, customer service in reconciling accounts.
• Supports the company in optimizing the cashflow, the financial transactions and systems by performing reconciliation of payments and customer accounts.
• Communicates discrepancies and risks to management team, identifies recurring delinquent customers.
• Strengthens and grows relationships with clients by communicating regarding past-due accounts.
• Assist in streamlining the accounts receivable process by identifying areas for performance improvement.

ROLES, RESPONSIBILITIES AND AUTHORITY

The Invoice to Cash (I2C) representative:

• Proactively monitors and collects accounts receivable by contacting clients via email and/or phone before due date.
• Sends aging statement, invoice copies and other documents needed by customers to process payment, initiates conference calls with customer's A/P to discuss account status or any issues on the account.
• Communicates payment remittance details to Cash Application to apply payments accordingly.
• Ensures that any payment delays are escalated accordingly through the established escalation process and following the dunning process.
• Provides accurate information for forecasting purposes and in historical reports applying proper root-cause analysis.
• Investigates issues in order to provide the most appropriate solution to address them.
• Coordinates with internal teams on invoicing issues and concerns, ensures that these are resolved timely.
• Makes sure that delinquent items are cleared in a timely manner, especially those that are aging (over 90 - over 180 days)
• Responsible to provide accurate information in Credit Block Reports to Credit Management team in order to release order from credit block.
• Verifies any unapplied cash on the account and applies it correctly.
• Ensures that defined Service Level Agreements (SLAs) are met in the performance of collection and account management activities;
• Contributes to delivering defined I2C Key Performance Indicators (KPIs)

EDUCATION & EXPERIENCE

• University or college degree
• 1-2 years work experience in accounts receivable/finance/accounting function
• Fluent in English and French (any additional language is an advantage)
• Solid MS Office knowledge
• Experience with SAP / Power BI is an advantage

SKILLS

• Must be able to communicate well with internal and external customers in English and the supported country's language
• Has a problem-solving mindset
• Proactive, open-minded, resilient, and flexible to changes
• Has keen attention to details
• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to learn quickly
• Team player

How to Apply ?

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