Island Host (French/German Speaking)

Company Description

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa-an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn't just a resort; it's a place designed for those who want to up their game.

Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime-where the dynamic blend of business and pleasure takes center stage.

Let's dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Manage day-to-day operations of Front Office Department service.
• Assist the Front Office Supervisor / Managers in planning, implementing, organizing and coordinating the smooth and efficient operation of the guest service.
• Welcomes the guest at the jetty and availing Villa Host service.
• Provide guest recognition at all times by addressing guests by name and interacting with them on a personal level throughout their stay.
• To never say 'no' to a guest by offering alternative options.
• To check the cleanliness and set-up of assigned villas are in accordance with hotel standards.
• Ensure and reconfirm all the flight details are correct upon check-in according to guest reservation.
• Liaise with all departments to ensure high standard of guest service.
• He/she should be fully conversant with all services and facilities offered by the hotel and about the local vicinity.
• To be able to drive the buggy whenever and wherever requested.
• Always provide flexible and personalized service at all times.
• Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.
• Take care of all assigned guests and coordinate with all concerned departments to fulfill guest needs and requests.
• Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
• Keeps concerned departments informed about the guest allergies and food preferences.
• Update Opera with guest preference, likes and dislikes on to the guest profile section.
• Follow up all the guest needs until they are completed up to the guest satisfaction.
• Serves welcome drinks and escorts the guests to their assigned Villas.
• Conducts the island orientation and in room check-in process in a fast and efficient manner, following all the standards and liaising with concierge for luggage delivery.
• Takes care of the guest requests and liaise with respective departments or areas: e.g. Concierge, Reception, Lifestyle, Housekeeping, F&B, Watersports & Spa bookings, and any special requests etc.
• Knowledge of using the point of sale, Property management software and any other system or software to perform the duties.
• Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process checkout etc. on the hotel PMS software.
• Records transactions and order items in Point of sales (POS) system.
• Updates guest feedback and comments on to the system.
• Fully conversant with accommodation features: layout, room type, location, decor, in room facilities and equipment.
• Fully aware of operating procedures for all electrical and electronic equipment in the guest Villas.
• Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
• Supports the other departments such as, Housekeeping and Room service with the guest requests if required.

Qualifications

• Diploma in Hospitality Management or equivalent qualifications
• Minimum 1-3 years of relevant experience in a similar capacity
• Ability to speak either French or German
• Additional certification(s) in Tourism management will be an advantage
• Good reading, writing and oral proficiency in English language
• Past experience of working in the Maldives will be an advantage

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.