IT Support Specialist with French, English and Polish (f/m/x)

We are looking for an IT Support Specialist with French, English and Polish languages. You will be providing IT support to one of the major players in the aerospace/defence sectors in US and Canada, also supporting other international locations.

You will be working 10 hour shifts, 4 days a week, during afternoons and evenings.

Your tasks

• Provide technical support for internal and external users, resolving issues related to hardware, software, networks, and telecommunications
• Diagnose and troubleshoot technical problems based on user reports, leveraging expertise and historical data to identify solutions
• Escalate complex cases to appropriate specialists
• Ensure prompt and effective issue resolution while adhering to service level agreements (SLAs)
• Log and track support requests using relevant tools, maintaining accurate records
• Offer remote support for VPN users and assist with mobile devices, encrypted USBs, and secure network accounts
• Maintain and update documentation, including technical procedures and processes
• Communicate system alerts and outages to users as needed

Requirements

• Good knowledge of Microsoft tools and systems
• Proactive and eager to learn from colleagues
• Strong team player with the ability to work independently
• Excellent written and verbal communication skills in French, English, and Polish
• Proven ability to deliver exceptional customer service
• Strong telephone etiquette and professional communication skills
• Residing in Poland required

Job no. 260205-59EWP

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.