Junior Field Service Project Manager (French speaker)

At Bridgestone Mobility Solutions / Webfleet, we are looking for a Junior Field Service Project Manager who will be responsible for managing job orders and overseeing the performance of Installation Partners, including cost control and tracking key performance indicators (KPIs) such as work order completion times, service quality, and customer satisfaction. Additionally, the coordinator ensures the service department operates within budget, identifies and implements cost-saving opportunities, and reviews service costs, including revisions, warranties, and SLAs, while ensuring compliance with SLAs to validate invoicing in coordination with internal stakeholders (CS, CSM, Admin team, etc). The coordinator will need to travel to meet Installation Partners or support the management of key accounts.

Coordinate installations:

• Manage and coordinate work orders with installation partners and customers, ensuring effective communication (primarily via phone).
• Select the appropriate Installation Partner (IP) based on service requirements and assign corresponding work orders.
• Maintain and update records in Salesforce (SF) and other relevant tracking tools, including monitoring installation progress (planned vs. actual).
• Ensure accurate transfer of all necessary data, such as vehicle details, and liaise with customers, installation partners, and account managers when needed.
• Communicate regularly with installation partners and customers to resolve scheduling issues and ensure on-time task completion in line with service level agreements (SLAs)
• Verify and close work orders upon confirmation of successful installations.

Installation Partner performance and Cost Control:

• Optimize the efficiency of the Installation Partner network by monitoring and tracking key performance indicators (KPIs) such as work order completion times, service quality, and customer satisfaction.
• Maintain and optimize the network of third-party partners.
• Review overall service costs including revisions, warranties, and SLAs.
• Ensure the service department operates within budget.
  
  • Monitor and ensure compliance with agreed SLAs to review and validate invoicing, in alignment with the Quality Coordinator and other internal stakeholders (e.g., Customer Support, CSM/Sales).
  • Identify and implement cost-saving opportunities while ensuring the service department operates within budget.

Account Management for Strategic Accounts/Pilots:

• Coordinate and manage complex installation projects involving high-volume deployments for key customers requiring tailor-made adjustments, such as additional hardware, complex preparation for software integration, and/or non-WFS hardware.
• Participate in rollout planning meetings with both direct customers and internal stakeholders (e.g., Account Managers, Customer Support).
• Ensure direct communication with customers and align with Sales Engineering and Customer Support teams.

Issue Resolution & Reporting:

• Identify, address, and follow up on any installation issues, collaborating with stakeholders such as Installation Partners, customers, Account Managers/CSM, and Customer Support teams.
• Generate and provide accurate reports to project managers, customers, and management to support decision-making processes.
• Assist in process improvement initiatives, including automation of order and work order tracking systems.
• Collaborate with regional stakeholders to prioritize and implement technical solutions that enhance system integration and operational efficiency.

Experience required:

• 5 years of experience in managing projects with knowledge of project management methods;
• Technical affinity for Telematics and related topics connected car industry is a plus.
• Experience with customer facing projects;
• Good communication skills to align with internal and external stakeholders in English and French.
• Driven self-starter with a positive outlook, being flexible and thinking outside the box;
• Your ability to connect with stakeholders, creating relationship and federating people around your goals will be key here.
• MS Office software (especially Excel), Salesforce is a plus;
• Basic understanding of technical aspects related to vehicle installations

Let's not forget the good stuff!

• Competitive salary.
• 500 euros gross to set up your home office.
• Chance to work abroad for 40 working days per year.
• Birthday off and volunteering time off.
• Additional health and dental insurance (Including children and partners).
• 100% employer funded pension scheme.
• Lunch or childcare vouchers.
• Free English and Spanish lessons.
• Employee Assistance Program.
• Flexible working model.
• Plenty of formal training for new joiners + access to LinkedIn Learning.
• Once you have earned the merits to warrant it, there will be opportunity to attend trainings and conferences on company budget.
• Annual performance reviews, personal development plans, and as much feedback as you want and can handle through regular 1:1 meeting.

Who are we?

We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility.

The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions.

Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia and Africa.

Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety.

Webfleet is used by more than 50,000 customers worldwide, providing them with the industry's largest support network and the widest range of dedicated applications and integration tools.

For further information, please visit webfleet.com. Follow us on Twitter @WebfleetNews and Instagram @bridgestonemobilitysolutions. For more information about Bridgestone in EMEA, please visit www.bridgestone-emea.com and Bridgestone newsroom