Junior Trainer - AI Content Specialist with English and French

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

We are looking for someone who will support the delivery of training and the creation of learning content. The main responsibilities will be:

Training Delivery & Facilitation

• Deliver training sessions on defined topics under supervision and gradually take ownership of
simple topics.
• Support structured learning delivery by following established formats and guidelines.
• Participate in internal knowledge sharing and Quadient University discussions.

Content Development

• Create and update simple training materials under guidance using standard content development
approaches.
• Contribute to learning assets such as simple videos and articles using defined tools and templates.
• Using advanced AI techniques to accelerate production of product knowledge content.

Product Knowledge

• Build basic knowledge of assigned product line (CXM, IDA, AP, AR, ...) and advanced knowledge
of assigned project.

Stakeholder Engagement

• Collaborate with more senior trainers and follow established training processes and standards.
• Collect participant feedback and contribute to continuous improvement of training activities.
• Identify possible improvements & automation of processes using AI.

Digital & Technical Skills

• Use learning platforms and digital tools to support training activities.
• Develop basic technical understanding to support training context and delivery.
• Use available LLM deployments to accelerate content production, coverage, and quality.

Qualifications

• Secondary or university education in a relevant field (e.g. education, information technology, or related discipline), or equivalent practical experience.
• Fluent in English and French
• Demonstrates foundational knowledge or early exposure to training, learning, or a related domain equivalent to 0-2 years of experience.
• Shows ability to apply knowledge in a structured environment under guidance and follow established processes.
• Willingness to be 2 days a week in the office
• Displays willingness to learn and develop skills in training delivery, content development, and facilitation.

Additional Information

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you'll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.