KYC Team Lead with French

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM

The newly formed French Team at Tide specializes in verifying, determining eligibility, and expertly onboarding new clients in the French financial market. Our mission is to establish and grow a strong team that will drive the company's expansion in France. Our analysts will be responsible for analysing and verifying new clients in compliance with regulations, ensuring a seamless onboarding process. As the company grows, this team will play a key role in shaping our success on the French market.
ABOUT THE ROLE

• Supervise and support the KYC French Team - Lead a team of KYC analysts, ensuring efficient processing of client due diligence, adherence to regulatory requirements, and continuous performance improvement.
• Oversee Client Onboarding and Reviews - manage the end-to-end KYC process for new clients, verifying compliance with AML regulations and internal risk policies, particularly for the French market.
• Ensure Regulatory Compliance - Stay up to date with French and international financial regulations, implementing best practices to mitigate risks related to money laundering and fraud.
• Training and development - Provide guidance and training to team members, fostering their growth in KYC procedures, risk assessment, and regulatory knowledge.
• Monitor Performance and Ensure Compliance with Targets and SLA's- Track team performance against key KPI's, service level agreements (SLA's), and deadlines, ensuring timely completion of KYC reviews and onboarding processes.
• Prepare and Present Monthly Quality Reports - Analyze team performance metrics, identify trends or areas for improvement, and generate detailed monthly reports for senior management to ensure compliance and operational excellence.
• Monthly collaboration with the QA team - Conduct quality checks, provide feedback to analysts, and implement process improvements to enhance accuracy and efficiency in KYC operations.
• Develop and Maintain KYC Documentation & Training for the French Team - Create and update procedural guidelines, macros, and training materials while designing structured training programs to enhance regulatory knowledge. Ensure workflows align with company policies and optimize processes for efficiency and compliance.
• Support, Motivate, and develop the Team - Foster a positive and supportive work environment by recognizing individual strengths, providing continuous guidance, and encouraging career growth to keep the team motivated and engaged.

WHAT WE ARE LOOKING FOR

• Fluency in French and English - strong written and verbal communication skills in both languages to effectively handle French-speaking clients and regulatory requirements.
• Experience in KYC/AML and Regulatory Compliance - Proven experience in Know Your Customer (KYC), Anti-Money Laundering ( AML), and financial regulations, ideally within the French market.
• Proficiency in Compliance Tools and Reporting - Experience using KYC software, compliance platforms, amd generating reports to track team performance and regulatory adherence. Ability to use and operate with multiple internal and external platforms.
• Leadership and Team Management Skills - Prior experience leading a team, with the ability to mentor, motivate, and develop employees while ensuring performance targets and SLA's are met.
• Analytical and Problem-Solving Abilities - Strong attention to detail and ability to assess risks, identify red flags, and make sound compliance-related decisions.
• You bring bags of initiative and be naturally inquisitive about KYC principles and processes.
• You have an analytical mind - able to digest large data sets, differentiate between priorities and show willingness and potential to enhance your investigative skills.
• You are able to carry out multiple different tasks and stay organized while doing so.
• You have a keen eye for process improvements and explore new solutions to existing tasks.
• You are able to collaborate with multiple departments and levels of seniority.

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

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