L1 IT Customer Support French & English

Company Description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a "symbiotic age", where AI enhances talents and opens up new career opportunities.

Our main activities:

• Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
• IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
• BPO (20%): Externalization of business processes, back-office activities within our specialization

Job Description

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.

What we'll achieve together:

• Provide accurate and optimal IT solutions via telephone, e-mails or chat;
• After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
• Follow-up the existing back-log;
• Comply with project's performance indicators;
• Communicate with other designated teams and escalate complex issues.

Qualifications

This job is the right for you if:

• Spoken languages: fluent French and English (B2/C1);
• Technical college or university is not mandatory as necessary training will be ensured;
• Previous customer support experience is an advantage;
• Excellent customer service abilities: client orientation, active listening and interpersonal skills;
• Ability to work in a dynamic environment and to multitask;
• Availability to work in shifts.

Additional Information

What we offer:

• Permanent contract
• Central building offices with an excellent view of the city, top facilities and equipment
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days
• Expense account for holidays
• Fruits on the house

What about choosing much more than a job? #AJobThatMakesSense

All our positions are open to people with disabilities

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