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Inde, BareillyL1 Residency Engagement ( French speaker)
Date de publication 04.02.2025
Responsibilities:
- Resident Support: Serve as the first point of contact for resident inquiries, providing timely and accurate information regarding residency programs, policies, procedures, and resources.
- Issue Resolution: Efficiently address and resolve resident issues and concerns, escalating complex problems to the appropriate teams while keeping residents informed of the progress.
- Communication: Maintain clear and professional communication with residents via phone, email, and in-person interactions.
- Documentation: Accurately document all resident interactions, including inquiries, issues, and resolutions, in the designated systems.
- Program Support: Assist with the coordination and execution of residency program events and activities.
- Resource Referral: Connect residents with relevant resources and support services within the organization and the community.
- Feedback Collection: Gather resident feedback and identify trends to improve residency programs and services.
- Policy Adherence: Ensure adherence to all residency program policies and procedures.
- Collaboration: Work collaboratively with other departments and teams to provide comprehensive resident support.
- Continuous Improvement: Proactively identify opportunities to improve processes and enhance the resident experience.
Qualifications:
- Education: Bachelor's degree in [Relevant Field, e.g., Social Work, Psychology, Hospitality, Business Administration] preferred. Equivalent experience may be considered.
- Experience: Minimum of 2 years of experience in customer service, resident services, or a related field. Experience in a healthcare or academic setting is a plus.
- French and English language is a Must
- Skills:
- Excellent communication (written and verbal) and interpersonal skills.
- Strong problem-solving and conflict resolution skills.
- Empathy and a genuine desire to help others.
- Ability to work independently and as part of a team.
- Proficiency in using CRM software and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize effectively.
- Knowledge of residency program regulations and guidelines is a plus.
SWATX
6 candidats consultent actuellement
Date de publication 04.02.2025
2 a postulé
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