L1 Technical Helpdesk Support, F&B, Fluent French& English

Job Description

Do you want to work with exciting customers in the food and beverage industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us.

Oracle is a technology leader that's changing how the world does business. We're looking for a strategic problem-solver to deliver post-sales support to our customers, helping them gain real value from the Oracle Electronic Support Service. You'll be the main point of contact for new clients, introducing them to Oracle and building their relationship with our support teams.

Career Level - IC1

Responsibilities

Why work at Oracle

• A competitive salary with exciting benefits
• Office and flexible working
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as life insurance and access to retirement planning
• An inclusive culture that celebrates what makes you unique

What you'll do

We need you to understand operating systems, hardware, software, networks, and how they work together. You'll support our customers with technical and non-technical issues such as product compatibility, support, shipping, and electronic support fixes.

• Answer hospitality support calls and queries in French language
• Provide solutions to customers or pass their case to the relevant team
• Resolve issues in real-time where possible
• Manage escalations and advise our teams on customer issues
• Update cases in our customer database
• Communicate case progress to customers
• Meet or exceed individual and company targets
• Experience in POS Systems and from the Food & Beverage/ Hospitality environment as well as helpdesk support would be advantageous.
• Fluent French and professional knowledge
• Rotating shifts over 7 days- typically between 07.00-22.00
• 3 days per week in office required in Dublin office

#LI-AM3

At Oracle, we don't just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer