L2 Onsite Support Engineer (English, French, Onsite)

D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.

We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients' IT productivity and contribute to the success and value of their business.

We are looking for someone to the reliability, performance, and compliance of IT systems and services in close alignment with our Global IT standards Join us!

Tasks and Responsibilites:

• Provide support for business applications, office tools, and workstation hardware/software to ensure smooth daily operations.
• Coordinate with the Global IT Service Desk and external service providers to resolve technical issues and service requests.
• Monitor and follow up on incidents, service requests, and change management activities to ensure timely resolution.
• Handle the deployment, setup, and configuration of fixed and mobile hardware, including laptops, desktops, and related devices.
• Manage user access rights and permissions in collaboration with the Global IT team.
• Monitor backup processes and data integrity to ensure data security and reliability.
• Support local digital initiatives, including the implementation of production tools and new hardware/software, while ensuring GMP and data integrity compliance.
• Maintain IT equipment documentation, asset inventory, and lifecycle management.
• Manage hardware stock levels and spare parts to ensure availability when needed.
• Address Shop Floor Management IT inquiries and collaborate closely with the Engineering Department and Operational Technology (OT) teams.

Requirements

• Minimum of 3 years of experience in onsite IT support or a similar role
• Experience in a pharmaceutical or regulated environment is an advantage
• Very good French and English skills (spoken and written)
• Experience with workstation hardware, software, and office tools
• Knowledge of IT service management (incidents, requests, changes)
• Good communication and problem-solving skills
• Ability to work with multiple global IT teams and local departments simultaneously
• Friendly, flexible, and fast learner
• Strong team player with good planning and organizational abilities
• A valid criminal record certificate (not older than 3 months) is required

Benefits

• Broad range of tasks, responsibilities, and projects
• Gift vouchers (birthday, wedding, newborn surprises)
• "Fishing for Friends" - our employee referral program
• Development opportunities and career advancement
• Friendly and international work environment
• Company-sponsored events
• Competitive salary and benefits package

Is IT in your DNA?