Language Data Specialist ( French / Dutch / Portuguese) - Fixed Term

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Language Data Specialist (Spanish / French / German / Dutch / Portuguese) - Fixed Term

This is a Fixed Term Role on 6 Months Contract

Summary:

We are seeking a highly detail-oriented Language Data Specialist to join our growing team. In this role, you will annotate and analyze language data to support the development of our cutting-edge AI and natural language processing products. Your keen attention to detail, analytical skills, and ability to work independently will be crucial as you help provide valuable insights and high-quality data to the research team.

This role is part of the Language Engineering team, where we contribute to the research, development, and evaluation of Genesys' core AI capabilities in Speech & Natural Language Processing. Our work spans a range of product areas aimed at empowering excellence in customer and agent experiences, including chatbots / voicebots, knowledge, and agent assistive technologies including summarization, across a wide range of languages.

Key Responsibilities:

• Accurately annotate text data following detailed guidelines to identify linguistic features and categories.
• Collaborate with the research team to resolve data ambiguities and provide feedback on the annotation process.
• Perform qualitative error analysis and provide actionable insights to improve quality.
• Support the creation of language datasets for model training and evaluation.
• Assist the team with other ad-hoc data-related tasks as needed.

Skills & Experience:

• Native or near-native proficiency in one or more of the following languages: Spanish, French, German, Dutch, or Portuguese. Proficiency in multiple languages is preferred, in addition to fluency in English.
• Exceptional attention to detail, ability to work accurately and efficiently, ability to quickly learn and apply new concepts and guidelines.
• Proficient with productivity software and text editors
• 1+ years of experience with language data annotation, manipulation, and analysis and familiarity with annotation tools (preferred)
• Degree in linguistics, modern languages, or related field, or equivalent experience
• Interest in conversational AI, NLP, and language technologies

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.