Lead CX Specialist with French

Lead CX Specialist with French

We have an opportunity for a Lead Customer Experience Specialist to join our Honeywell in Bucharest, RO. This is hybrid work - 3 days from office + 2 days from home!

Work as part of a successful Order Management Team (OMT) team responsible for delivering all aspects of Order Management administration. Comply with business processes and controls to deliver 'best in class' customer service and order management fulfilment.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Responsibilities:

• Proactive engagement in projects and process transitions within the OM department:
  Order processing by using Honeywell tools: SAP, SFDC, by adhering to and observing procedures, policies and organizational systems;
• Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment:
• Offers support to Dispute Team and C2C to resolve disputed invoices
• Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);
• Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so.
• Creation of goods receipt using specific SAP transactions; Responsible for preparing the necessary documents to deliver the goods to the final customer
• Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factory
• Send regular reports to different groups: sales, finance, customers CP / S team support for process definition, testing and implementation

Qualifications and Experience:

• University Degree
• Preferred minimum of 1-2 years' experience in a Customer Services environment,
• Experience working in a multi discipline team
• Eager to learn and work in a changing and fast- growing
  environment
• Customer and action oriented
• Self-motivated with good communication skills
• Strong team player with positive outlook
• Proven organizational and self-motivation abilities
• Ability to interact with a wide variety of customers in various countries
• Interpersonal skills
• Oral & written communication at all levels
• French and English Fluent

OUR OFFER

• A culture that fosters inclusion, diversity, and innovation in an international work environment
• Market specific training and ongoing personal development.
• Medical plan provided by Signal Iduna.
• Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, transportation budget and fuel cards, etc.
• Hybrid Work Policy (3 days in the office, 2 days' work from home);
• Business Travel Accident Insurance.
• Voluntary defined contributory pension plan.
• Meal allowance
• Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
• Experienced leaders to support your professional development.
• Attractive compensation package
• Training on site
• Interesting national projects to work on
• Experienced leaders to support your professional growth
• Long term career opportunities in a dynamic and multinational company

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LI-Hybrid

Additional Information

• Category: Customer Experience
• Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU
• Nonexempt