Learning & Support Officer - French speaker

Company Description

Natixis is part of the Global Financial Services business unit, the global arm of Groupe BPCE, specialized in Asset & Wealth Management and Corporate & Investment Banking and counts nearly 16,000 employees across 38 countries.

The Groupe BPCE, the second-largest banking group in France through its two retail banking networks, Banque Populaire and Caisse d'Epargne.

Natixis in Portugal mission is to transform traditional banking services by developing innovative solutions for the bank's business, operations and work culture, being a key driver of the company's culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.

Job Description

Administrative management of training :

• Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners);
• Reports on activities and the achievement of defined KPIs.

Main tasks and goals:

• Assists in coordinating administrative tasks related to training programs, with a focus on ensuring client satisfaction, including scheduling, materials preparation, and participant communications;
• Collaborates with internal stakeholders (e.g., training managers, internal trainers, trainees) to contribute to the successful delivery of learning programs, with a strong emphasis on meeting client expectations;
• Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities;
• Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities;
• Maintains accurate records and databases related to training activities and participant progress and utilizing data for continuous improvement and reporting.

Qualifications

• Bachelor's Degree in Education, Human Resources, or a related fields;
• Prior experience in administrative support or a strong interest in Learning and Development;
• At least a French level C1 (mandatory) and a English level of B1:
• Exceptional organizational and time management skills, with the ability to prioritize;
• Outstanding communication and interpersonal abilities.

We will only consider English or French CV's.

Additional Information

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day. It's going to be a busy one: French class before lunch and, just after, quick medical appointment at Natixis doctor's office.

Lunch break. Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest!) or, if you feel like stretching your legs, walk downtown to grab lunch.

Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one PlayStation game or the final match for that ping-pong tournament.

Tomorrow, you complete that certified technical training and the day after, you will work from home, taking advantage to finally do that online course on Udemy. Once you are done with your tasks for the day, you can visit the office for a board games session or show up at the rehearsal of one of Natixis bands. If that is too steady for you, meet your colleagues to surf some waves or join them in a football match.