Manager - Trade promotions (French)

Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager - Trade promotions

Responsibilities
• Develop team that answer supplier queries around Contract Load and Chargebacks
• Ensure Phone Calls are answered on time
• Analyze types of queries received and share trends
• Coordinate supplier contracts through the 9.1 contract system based on supplier documentation (including loading customer to GPO base contracts and tiered contracts as supported by supplier documentation).
• Request supporting contract documentation from suppliers though correspondence and relay eligibility issues to AM to help resolve
• Help in crafting training needs for the Contract Load and Chargebacks teams
• Work with Contract Load and Chargebacks processing Ops Leads to resolve queries
• Research supplier issues to resolve validity and provide appropriate support
• Handle supplier communication and with focus on speed to answer
• Find opportunities and recommend solutions for process and automation improvements.
• Work exception reports daily and utilize reporting to identify possible quality issues.
• Proactively work with suppliers to ensure compliance with agreements, specifically the timeliness and completeness of information. Responsible for the customer concern of compliance issues.
• Ensure that service level expectations are met or exceeded.
• Utilize systems and software to perform sophisticated research assignments.
Qualifications
Minimum qualifications
• Any Graduate
• Ability to work on multiple ERP, master data and workflow solutions
• Excellent English language skills (verbal and written)
• Experience in Customer Service
Should be expert in French
Preferred qualifications
• Related business experience in Financial Services, Accounting, Financial, or Wholesale Drug industry.
• Experience should involve contract administration, reconciliations, supervising customer compliance, problem solving, research and analysis.
• Demonstrated ability to identify gaps in business operations and offer potential solutions. Proven track record in successfully maintaining key accounts, as well as research and analysis capabilities
• Exposure to ERPs like JD Edwards and SAP 7.4
• Six Sigma Certification

Why join Genpact?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.