Merchant Consultant Representative (French)

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

About Groupon:

Groupon is an exciting experiences marketplace that opens up a world of possibilities for people looking to explore their city or any place they're visiting. By facilitating real-time mobile commerce with local businesses, live events, and travel destinations, Groupon allows individuals to uncover and enjoy a wide range of experiences - whether they're new adventures or beloved classics. These experiences elevate life to a full, fun, and fulfilling journey. • For local businesses, Groupon is a valuable partner in fostering growth and strengthening customer relationships, ultimately enhancing vibrant communities. With a global team of thousands of employees, Groupon maintains a culture that drives innovation, encourages taking risks, and celebrates each success.

About the Team:

Our Merchant Consultant teams are dedicated to nurturing relationships with Groupon merchants worldwide. We dive deep into understanding the heartbeat of small businesses and optimizing relationships to ensure continued growth for these accounts. While we may seem like a typical eCommerce app, our cutting-edge technology works behind the scenes to empower small businesses in unprecedented ways.
As part of the team, you'll manage the entire cycle of merchant accounts. Whether it's optimizing a business's live deal or negotiating to bring a merchant back to our platform, you will be the primary point of contact for our existing merchants. From day one, you'll receive hands-on professional sales training, equipping you with essential skills for success, such as relationship building, sales strategies, and more.

Your Role Will Involve:

• Cultivating and expanding existing merchant relationships, including re-engaging former merchants through cold calling to retain and close local deals.
• Collaborating directly with merchants from diverse sectors, including beauty, restaurants, and services in France and Belgium.
• Driving revenue growth by enhancing and optimizing deals.
• Utilizing your understanding of deal structures and strategies to achieve desired outcomes for Groupon and merchants, enhancing satisfaction, engagement, retention, and profit.
• Gaining familiarity with each merchant's business to provide tailored support and resolve any issues related to their deal campaigns.
• Consistently meeting or surpassing sales targets and ensuring high levels of merchant satisfaction.

♥ We're Excited About You If You Have:

• Native fluency in French FR
• Proficiency in spoken and written English GB
• A bachelor's degree (preferred)
• Entry-level experience or 1+ years of success in a sales environment
• A blend of coachability and confidence that others admire
• Ability to juggle multiple priorities with skill and efficiency
• A thirst for learning and developing sales skills in a dynamic environment
• A strong commitment to integrity and work ethic
• Excellent listening skills, with the ability to be assertive, persistent, and persuasive
• Curiosity about people, local businesses, and the talent to inspire passion in others
• Sound decision-making skills and customer-focused instincts
• Adaptability and resilience in the face of new challenges
• Experience with Salesforce or other CRM systems (a plus)
• Experience in upselling, reselling over the phone, and cold calling (a plus)
• Experience supporting merchants (a plus)

Why you'll ♥ Groupon:

• Hands-on training to level up your sales game.
• Fun, collaborative culture that celebrates your wins.
• Real impact-helping local businesses thrive!
• Flexible working: Work from our Valencia office, with remote flexibility.
• A fun office environment: Our centrally located Valencia office boasts an open-plan layout, great coffee, a PlayStation, and regular team events (including after-work gatherings and wellness activities).
• Internet allowance: We'll cover some of your expenses for home working.
• Edenred Card to spend on your lunches
• Private Health Insurance
• Monthly discounts on Groupon: Get exclusive offers through the Groupon app.

Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.