Merchant Success Specialist (French Market) - Fixed term (12 months)

Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.

Being only 3 years old didn't stop us from becoming a unicorn We have raised over $700mln and we did this thanks to a team built around our 4 core values: #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

This is where your magic happens. If you love it, Scalapay it ♥

THE MISSION

Paola Pacchiana, our Head of Merchant Operations, is looking for a Merchant Success Specialist to join their team and help with the growth of Scalapay in the next 12 months.
This role is based in Milan, where we'll expect to see you often, however we are open to you working remotely regularly. We like to think that we're pretty good at offering a job that fits nicely into a fulfilled life for everyone.

You will:

- Be responsible of the documents collection from our merchants for the due diligence (60% of the time)
- Follow up with the merchants for the contracts to be signed (30% of the time)
- Backoffice time (10% of the time)

Expected key results:

- Accelerate the time to online process in a proper way
- Improve the onboarding experience
- Decrease the issues merchants can have during the onboarding process

WHO WE ARE LOOKING FOR

Must have

- University Degree is required but not in a specific field
- 2/3 years experience as Account Manager or Onboarding Specialist
- Native or near-native French (C1-C2 level) is mandatory

Nice to have

- You've previously worked in a startup/scaleup environment

Soft skills

- Data-driven and very organized, you like things to run like a machine
- You have excellent communication skills (verbal and written): you are able to break down complex topics into simple solutions and ideas
- You're a self-starter, autonomous & proactive: we're looking for someone who will go and get things done, not wait for instructions

HIRING PROCESS

• A quick chat with one of our Talent Acquisition team members
• A first set of interviews with the Hiring Manager to deep dive into your experiences and better understand your motivation
• A case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders followed by a "Meet the team" session to assess the Scalapay Values and cultural fit with the team (this steps will be done face-to-face, at the Milan office)

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.

Pro tip: send your CV in English

Super Pro tip: we know that application processes can be scary and frustrating but... we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.