Monitoring and Application Support - French Speaker

Job Description

About Us

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

The Opportunity

The Ops Monitoring function plays a key role in ensuring the stability, performance and reliability of production environments. The position is responsible for overseeing daily operational activities, monitoring systems and applications, and managing incidents and service requests in line with defined service levels.

Working closely with technical teams, stakeholders and French-speaking users, the role ensures that batch processes, database operations, system activities and application services run smoothly. It requires a structured and methodical approach, strong analytical skills, and the ability to operate effectively within a collaborative team environment.

This position is essential in maintaining operational continuity, supporting audit requirements, and contributing to the continuous improvement of monitoring and production processes.

What will you do?

• Responsible for the management and resolution of incident tickets, including batch processing incidents, database, system and application issues, and hardware-related matters, as well as handling various catalogue requests such as file and directory deposits, modifications, creations, copies and transmissions, database actions, log transfers, processing execution, information requests and backup tape distribution.
• Ensure the daily update and maintenance of documentation required for operational activities across production environments, including the preparation and upkeep of RUN procedures and instruction sheets.
• Demonstrate strong collaboration skills and the ability to work effectively as part of a team.
• Participate, where required, in meetings and audit activities related to the accounts managed by the CAT unit.
• Contribute to the live ticketing process by supporting and recommending appropriate prioritisation of tasks and incidents.

Qualifications

What We're Looking For

You will bring solid operational experience within IT environment, combined with strong analytical capabilities and a structured, methodical approach.

• Relevant professional experience in an operations, IT support or production environment.
• Proficiency in both French and English, with the ability to communicate effectively in a professional setting.
• Comfortable liaising directly with French IT users, Ops teams and stakeholders as required.
• Excellent verbal and written communication skills, with the ability to apply these to effective and creative problem-solving in a fast-paced and pressurised environment.

Technical Skills

• Familiarity with ticketing tools such as SNOW / Service CENTRAL.
• Experience with supervision tools including Centreon and ScopIom.
• Experience with backup solutions, such as NetBackup
• Knowledge of Oracle databases.
• Experience with delivery tools including SQL scripting and package execution.
• Ability to follow and manage operational checklists.
• Knowledge of operating systems such as OpenVMS, Linux/Unix and Windows Server.
• Basic knowledge of scripting languages including Shell, .bat and SQL.

Why WTW?

At WTW, we offer more than just a job-we offer a career. Here's what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job-it's a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer