Move Manager with French

The Company
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

The Role
The Move Manager provides the highest standard of service to our Private and Competitive Corporate moving customers in managing the relocation of their household goods, ensuring a positive perception of the company and its services, and securing good feedback. You will liaise with both internal and external parties to coordinate household goods moves and ensure clients personal belongings reach their destination on time and to the highest standard. The Move Manager will also be responsible for coordinating Mobility Services between our customers or assignees & our Consultants.

What you will do:
You will be responsible for managing relocations, mainly for the France, Germany & Switzerland region. Supporting and liaising with customers directly on their specific needs and requirements. Excellent feedback from Customers and other Crown offices will be a key measurable in this role to determine success.

The main responsibilities of a Move Manager are:
• Interact with customers, service partners and agents to communicate and supply relevant information regarding the move
• Maximise and upsell of all sales / Transit Protection opportunities available to the customer
• Liaise internally with other parts of the Crown organisation to ensure a successful move
• Understand and support the resolution of any relocation issues arising for the customer
• Build rapport to better understand the clients requirements
• Updating relevant systems to ensure all information is recorded accurately and in a timely manner
• Ensure that all relevant paperwork is completed relating to the move including invoicing and job costing
• Adhere to the companies 'reply within 24 hours' policy on all communications

Skill and Experience

Essential:
• Native level of both English and French.
• Experience in Customer Service or Sales background
• Able to communicate effectively with clients and at all levels of the organisation
• The ideal candidate for the Move Manager position should have strong numerical skills and enjoy working with numbers, as they will be responsible for calculating job costs, margin, credits, and debits for each file.
• Strong Administrative and organisational skills
• Enjoy to work in a fast-paced environment
• Good interpersonal skills - able to build and maintain relationships at all levels
• An awareness of cultural sensitivity
• Good commercial awareness and critical thinker
• MS Office skills; Outlook, Word and Excel

Desirable:
• Experience as a Relocations consultant or Move Manager / Coordinator
And/or
• Experience within the household goods, relocations or logistics industry

What we offer

• Work in international environment, being part of a dynamic team, supporting clients from all over Europe, work with colleagues from multiple countries on daily basis.
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (medical insurance, pension scheme, 5 weeks holiday, Birthday leave, 2 days volunteering leave, Multisport Card).
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

We are CARING about people and their experience

Always DETERMINED to do our best and to always keep improving

We are genuinely THERE when our customers and colleagues need us

We encourage the SHARING of knowledge amongst each other

We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer and welcomes applications from suitably qualified candidates eligible to live and work in the designated geographical region.

We are committed to diversity and to employee well-being, engagement and development.