O2C Order & Customer Contact Management Senior Analyst - French and English Speaker

O2C Order & Customer Contact Management Senior Analyst - French & English Speaker

Location: Budapest (Hybrid)

You've built experience, now use it where bold ideas meet real impact. At Opella, we're challenging how self-care works for millions of people and need leaders and experts ready to shape what's next. As an O2C Order & Customer Contact Management Senior Analyst - French & English Speaker you'll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.

About the Role
As an O2C Order & Customer Contact Management Senior Analyst- French & English Speaker, you will deliver end-to-end Order-to-Cash services across Europe & MEA. You will play a key role in ensuring seamless order processing, maintaining commercial conditions, and delivering excellent customer service to support customer satisfaction, product availability, and cash flow.
Key Responsibilities

• Manage end-to-end order processing, including order entry, validation, and manual creation in SAP systems
• Monitor and resolve system interface issues (IDOCs), ensuring accurate data flow across order and invoicing channels
• Investigate and resolve order, delivery, and invoice discrepancies in collaboration with cross-functional teams
• Maintain and manage commercial conditions, pricing agreements, and contracts, ensuring policy compliance
• Act as a front-line customer contact, managing inquiries, claims, and disputes with end-to-end ownership
• Ensure accurate case registration, documentation, and classification to support reporting and root cause analysis
• Contribute to continuous improvement and automation initiatives, enhancing efficiency and process quality

Key Requirements

• Fluency in English and French (written and spoken)
• 2-4 years of experience in Order-to-Cash, customer service, or order management, ideally in Pharma or FMCG
• Strong understanding of O2C processes, including order management, invoicing, and commercial conditions
• Hands-on experience with SAP (preferably S/4HANA) and strong MS Excel skills
• Solid analytical and problem-solving abilities with strong attention to detail
• Excellent communication and stakeholder management skills with a customer-first mindset
• Proactive, organized, and collaborative, with the ability to work independently in a fast-paced environment

This is more than the next step in your career, it's a chance to lead change and help reinvent self-care for the world. If you're ready to challenge, inspire and deliver impact that matters, we're ready for you. We are challengers. We are Opella.

About Us:

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people's hands by making self-care as simple as it should be. For half a billion consumers worldwide - and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.

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