O2C Order & Customer Contact Management Team Lead - English and French Speaking

O2C Order & Customer Contact Management Team Lead (English & French Speaking)

Location: Budapest, Hungary
Work Model: Hybrid
Company: Opella Consumer Health (Sanofi Consumer Healthcare)
About the Opportunity

At Opella Consumer Healthcare, we help people live healthier, fuller lives through science-based, trusted self-care solutions. We are looking for an O2C Order & Customer Contact Management Team Lead who will ensure smooth, customer-centric operational performance across Europe & MEA, while guiding a high-performing team through excellence, collaboration, and continuous improvement.

This is your chance to play a pivotal role in transforming how we serve our customers and partners-ensuring every order, every interaction, and every resolution reflects our commitment to quality and care.

We welcome people from all backgrounds and walks of life. Your unique perspective makes us stronger.
What You Will Do

(7 key responsibilities)

As our O2C Team Lead, you will:

Lead, mentor, and develop a team of O2C analysts, driving capability growth, engagement, and performance.

Oversee customer order management processes, ensuring accurate order capture, validation, and issue resolution in Salesforce Service Cloud and SAP S/4HANA.

Manage commercial conditions, including uploading and maintaining pricing, contracts, discounts, settlements, and promotional agreements.

Ensure timely and customer-focused handling of requests, inquiries, and claims, securing clear communication and first-call resolution where possible.

Monitor operational KPIs, ensuring compliance with Opella and CHC policies while driving service quality and fulfilment excellence.

Work cross-functionally with Sales, IT, Customer Service, Logistics, and Ci2C teams to resolve issues and support business continuity.

Champion continuous improvement, identifying automation opportunities, streamlining processes, and contributing to global transformation initiatives.
What You Bring

(7 key requirements)

You'll be a great fit if you have:

Fluency in English and French (both written and spoken).

2-4 years' experience in order management, customer service, commercial/contracts administration, or wider O2C processes (healthcare or pharma is a plus).

Leadership capability, including coaching, performance management, and team development experience.

Hands-on expertise with Salesforce Service Cloud and SAP S/4HANA (essential for this role).

Strong analytical, problem-solving, and financial acumen, with a high level of accuracy and attention to detail.

A customer-first mindset, able to collaborate effectively with internal stakeholders to deliver solutions.

A proactive, organised, and adaptable approach, thriving in dynamic, evolving environments and leading change with confidence.
Why Join Opella Consumer Healthcare?

At Opella CHC, you'll be part of a global community dedicated to meaningful impact. We offer:

A diverse, inclusive, and supportive culture
Hybrid working in our modern Budapest hub
Career growth and learning opportunities
A chance to contribute to a mission that improves everyday lives
Collaboration with international teams across Europe & MEA

Here, your ideas matter, your wellbeing matters, and you matter.

#LI-HYBRID