Order Fulfillment Coordinator - French speaking

Join ViCentra - Empower Bold Change in MedTech

Location: Utrecht
Duration: 6-month agreement (potential to extend)

Making Every Move Matter

At ViCentra, we're on a mission to redefine what's possible in diabetes care. We combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Our values; Be Bold, Build Trust, Focus on the Customer and Deliver Excellence drive everything we create and every decision we make.

We believe that when ambition meets purpose, remarkable things happen. If you thrive in a space where ideas accelerate, challenges spark growth, and making a difference is the goal, ViCentra is your next great adventure.

Your Impact

As Order Fulfilment Coordinator, you will be the key operational link between ViCentra and our growing network of distributors across French-speaking markets. You'll own the end-to-end order fulfilment process, from order entry and confirmation through to shipment and invoicing, ensuring distributors receive accurate, timely, and compliant service.

What You'll Take On

In your role, you will:

• Execute the full distributor order fulfilment cycle: order intake, entry, confirmation, weekly reporting, shipment creation, and handover to invoicing.
• Serve as the primary point of contact for a network of French-speaking distributors, managing day-to-day communications and order queries.
• Manage our third-party logistics (3PL) warehouse operations remotely, ensuring stock accuracy of 99%+ between the 3PL and QAD ERP system.
• Create, release and maintain sales orders; produce packing lists; and arrange shipments from the 3PL site to distributors.
• Generate and distribute weekly order books to ViCentra distributors.
• Coordinate with commercial, manufacturing, finance, quality, procurement, and carrier teams to ensure a seamless order-to-cash process.
• Monitor OTIF (On Time In Full) KPIs per distributor and drive continuous improvement.
• Plan and execute product returns from distributors to the supply site.
• Ensure item master data alignment between ViCentra and the 3PL in line with supply chain plans.
• Support 1-2 site visits per year to the 3PL or distributors as required.

What You Bring

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field (or equivalent practical experience).
• French language proficiency (written and spoken)m essential for managing distributor relationships across French-speaking markets.
• 2-5 years of experience in order management, order fulfilment, supply chain operations, or a closely related commercial/logistics role.
• Proven ability to manage distributor communications and coordinate shipments end-to-end.
• Strong working knowledge of order-to-cash operations and supply chain processes.
• Proficiency in Microsoft Office; experience with ERP systems (QAD or similar) is a plus.
• Excellent English communication skills (written and spoken).
• Highly organised, detail-oriented, and able to manage multiple stakeholders simultaneously.

Life at ViCentra

Working at ViCentra means joining a team defined by:

• Courage to create: We experiment, challenge norms, and learn fast.
• Trust above all: Integrity, honesty, and openness shape our relationships.
• Customer-first mindset: Every idea is measured by the impact on those we serve.
• A drive for excellence: We hold ourselves to the highest standard because lives depend on it.

Our days move fast, fueled by curiosity, diverse perspectives, and a love for collaboration. Here, you can shape and be shaped by groundbreaking work in MedTech.

Grow With Purpose

• Harness your talent for a mission that truly matters.
• Enjoy creative freedom, supportive teamwork, and room to lead initiatives.
• Make a direct impact in people's lives, today and into the future.
• Be surrounded by innovators who challenge and cheer you on.

Every Journey Starts Somewhere - Make Yours Count Here

We believe a powerful team is built on unique backgrounds and points of view. If this opportunity excites you but you're unsure if you fit every bullet, we want to hear your story. At ViCentra, it's your potential and passion that catch our eye.