Order Management and Technical Support Advisor - French Market

MASIMO CONSUMER - attention music lovers and tech enthusiasts! Get ready to take your passion to the next level and join our dynamic team of young bilingual professionals. We are seeking individuals who share our love for high-quality audio devices like speakers, sound bars, headphones, and more. If you are someone who wants to be part of a cutting-edge company at the intersection of music and technology, then this is the opportunity you have been waiting for!

Your daily tasks:

• Provide first-line support to B2C customers on Masimo Consumer's online portfolio of products via multiple contact channels in both French and English.

• Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters.
• Action return requests and refunds in a smooth, timely and customer-centric manner.
• Ensure customer satisfaction through end-to-end management of each request.
• Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate.
• Act as an advocate for our customers and be empathetic in all customer interaction.

Requirements

What we look for:

• Fluent level in both written and spoken French & English.
• Interest in new technologies and audio devices.
• Technical support experience is an advantage.
• Previous experience in a direct consumer support role would be a plus.
• Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
• Knowledge of home audio/visual equipment, connections and audio/video formats.

Benefits

What do we offer:

• Starting date: June/July 2025.
• Working hours: Full Time (40 hours per week) Monday - Friday from 9 am to 6 pm
• Competitive base salary of €19,000 gross per annum in addition to:
• 6,60€/day meal voucher (132€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Monthly incentives based on performance up to €150.
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Hybrid working model from our Bratislava location.
• Fully paid training that optimally prepares you for your job - 4 weeks duration.

Additional Benefits:

• Multisport Card
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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