Slovaquie, BratislavaCPM International
Date de publication 11.09.2023
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Order Management and Technical Support Advisor - French Market
MASIMO CONSUMER - attention music lovers and tech enthusiasts! Get ready to take your passion to the next level and join our dynamic team of young bilingual professionals. We are seeking individuals who share our love for high quality audio devices like speakers, sound bars, headphones, and more. If you are someone who wants to be part of a cutting-edge company at intersection of music and technology, then this is the opportunity you have been waiting for!
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Your daily tasks:
- Provide first line support to B2C customers on Masimo Consumer's online portfolio of products via multiple contact channels in French and English language
- Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters
- Action return requests and refunds in a smooth, timely and customer centric manner
- Ensure customer satisfaction through end-to-end management of each request
- Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate
- Act as an advocate for our customers and be empathetic in all customer interaction
Requirements
- French C1 and English B2 level
- Interest in new technologies and audio devices
- Technical support experience is an advantage
- Previous experience in a direct consumer support role would be a plus
Preferred:
- Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software
- Knowledge of home audio/visual equipment, connections and audio/video formats
Benefits
What do we offer?
- Contract: Permanent
- Start date: ASAP
- Type of contract: Full time - 40 hours/ week
- Working days/Hours: Monday- Friday 9AM - 6PM
- Model of work: Office with hybrid option
- Salary: 17.400 EUR/ gross yearly
- 50 EUR monthly commuting allowance
- Fully covered meal voucher 5,5 EUR/ worked day
- 5 paid contingency days after probation period/ per year
- Referral bonus
Who we are:
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#wecare#wearecurious#weachievetogether
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