Order Management Specialist (French Speaking)

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
EL Customer Operations Manager

We are currently looking for a French-speaking Order Management Specialist to join our team. In this role, you will be responsible for managing and resolving customer complaints related to orders from our Customers in France. Leveraging your strong customer service and complaint‑management skills, you will support both external Customers and local ABB teams in France.

The work model for the role is: hybrid

You will be mainly accountable for:

• Manage end‑to‑end complaint handling (including disputes, returns, and logistic, billing, or technical issues) in Salesforce and SAP
• Ensure timely resolution of customer issues by providing appropriate solutions and coordinating with related teams on order changes, completion, expediting, credit management, account blocks, and other request types
• Maintain direct communication with customers - mainly via email in Salesforce - and participate in regular customer meetings
• Track shipments and provide proactive updates to customers and internal stakeholders
• Collect, archive, and document all order‑related information, including proof of delivery, invoices, assumptions, and decisions made throughout the process
• Collaborate closely with multiple ABB functions, such as warehouses and factories, to support smooth case handling
• Create reports and analyze relevant statistics (forecasting, pacing, and other performance indicators) using available tools to support continuous improvement

You will join a dynamic, high performing team team, where you will be able to thrive.

Qualifications for the role:

• Fluent in French, enabling confident and effective interaction with customers and stakeholders
• Good command of English, supporting smooth collaboration in an international environment
• Excellent communication and stakeholder‑management abilities, paired with a proactive, solution‑oriented mindset when facing challenges
• Strong ability to work with and navigate complex processes, including routines that require consistency and focus
• Comfortable operating in a fast‑changing environment, remaining adaptable while maintaining service quality
• Proven capability to resolve a wide range of customer issues (order, technical, payment) through effective collaboration with internal and cross‑functional teams
• Strong command of Microsoft Office, with a focus on Excel
• Valid Hungarian work permit/VISA

Advantages:

• Experience with ERP and customer/order management systems (such as SAP, Salesforce) is a strong advantage
• Background in customer operations, order management, service delivery, or complaint handling, with proven end‑to‑end case ownership (order updates, delivery follow‑up, administrative tasks)
• Hands‑on experience managing customer requests and supporting operational processes in a fast‑paced environment
• Knowledge of an additional European language (Italian or Spanish)
• BA/BSc degree in a relevant field, providing a solid academic foundation

What's in it for you?

• Enjoy a stable employment in a company with a long history in innovation and technology
• We value people from different backgrounds
• Collaborate with experienced experts in an international environment
• Seize individual development and training opportunities, from job specific to soft skills
• We have an outstanding benefits package (corporate laptop and phone, cafeteria, premium health insurance, extra vacation days, home office support)
• You can work from home depending on your tasks, also in our modern office building on Váci Road
• Every Tuesday, we have fresh fruit waiting for you, and you can choose from various coffee and tea options in our office kitchen
• We also have plenty of community events, whether it's darts club, board games, or group cycling - and of course, the annual Christmas party and ABB Day are not to be missed!

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.