Order to Cash - Disputes - Senior Process Associate - French - Remote RO

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role ofOrder to Cash - Disputes - Senior Process Associate - French - Remote RO

We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to Claims and coordinating with customer

Responsibilities

• Manage the OTC Claims portfolio and maintain strong customer relations.

• Respond to customer emails related to payment / dispute status.

• Determine if the disputes are valid and initiate/issue credit memos (If valid dispute)

• File Claim of payment in customer Portals if Disputes are invalid.

• Process & match CSBs

• Raise workflow request to Claims Team for investigation, coordinate, check status and close disputes.

• Manage deductions: classify, split, deduct from invoices, register claims.

• Contact customers regarding rejections

• Review disputed reasons such as pricing, shortages, damages, rebates, co-ops and returns.

• Obtain data from customers, freight forwarders and business units.

• Obtain documentation to support Business's position on invoices which are disputed and prepare necessary documentation to rebill customers.

• Handle order release task

• Co-ordinate with collections/ Cash Apps to seek and provide details.

• Investigate on disputed lines and provide the documentation.

• Should be able to independently manage assigned targets for calls & aged AR claims.

• Research any full open invoices which customers have disputed.

• Support team priorities and initiatives and effectively manage workload.

• Assist in SOP (Standard Operating Procedures) creation and updating.

• Deliver the required data for audit purposes.

• Customer service orientation

• Ability to work effectively under pressure.

• Problem solving and decision-making ability.

Qualifications we seek in you!
Minimum qualifications

• University graduate

• Prior work experience

• Fluent in German language. Proficient oral and written communication skills

• System proficiency in MS Office Tools especially MS excel.

• Ability to work with SAP.

• Good communication skills, ability to cooperate with external and internal customers.

• Ability to work effectively under pressure

• Problem solving and decision-making ability.

• Strong analytical skills and attention to detail

• Accounting knowledge - basic level

Preferred qualifications/Skills

• Ability to work with various IT applications (PEGA, HRC, reporting tools, etc.)

What can we offer?

Attractive salary.

Stable job offers - employment contract.

Work in a multicultural environment;

Various training courses (initiating, soft skills).

Possibility of development;

Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.